Full Guide to Healthcare Patient Portal Development

Healthcare providers build patient portals to improve patient engagement. But users often find these portals not very helpful. As a result, around 50% of users stop using them.

The problem is that building patient portals often leads to two extremes. In one case, portals lack functionality. In the other, they have too much functionality. This imbalance makes patient portals either too simple or overly complex.

How to find the right balance? And how to create a patient portal that people will actually use? This blog post will share tips for building a patient portal that truly helps patients.

Patient portal software acts like a central hub. It gathers information from various sources and displays it in one place. Patients can check their health records, book appointments, make payments, and more.

But it’s not just for patients. Doctors, healthcare providers, and administrators use it too. This improves coordination and patient care.

A patient portal can be used for many things, such as:

• Tracking chronic conditions
• Healing and following up after surgery or trauma
• Learning to manage a new diagnosis
• Managing a child’s health
• Taking care of elderly parents’ health

There are two major types of patient portals.

As the name suggests, this type of patient portal is just one piece of a bigger puzzle. It’s always integrated into a larger ecosystem, like EHR or another healthcare management system. Examples include Epic’s MyChart and Cerner’s HealtheLife, both from major US EHR providers. This setup keeps all medical data under one roof, giving a complete picture of a patient’s health.

Yet, this benefit can also have a downside. Integrated portals often have too many features and data sources. This can frustrate patients and make it hard for them to use the portal.

This type is built for a specific task and serves as a standalone solution. It usually focuses on a particular group of users. This allows developers to tailor the product to their needs and technical skills.

Imagine a healthcare provider who wants to help patients with a chronic lung disease. They plan to create a portal where patients can manage medication and schedule check-ups with a pulmonologist. Key features would include automated reminders and appointment scheduling. Video calls and integrations with wearable devices would be less prioritized.

By the way, this example is based on a real mobile solution developed by Digiteum for a private medical center. For more details, check out our portfolio.

A common problem with standalone patient portals is they often lack essential integrations. For example, if they don’t have a proper payment gateway, users can’t pay for medical services through the portal. This makes it less helpful and might discourage potential users.

Patient portals are made for patients. Yet, when portals effectively engage them, they can also greatly benefit healthcare providers.

Daily tasks at a doctor’s office include managing medical records and fulfilling test result requests. This takes up staff time and slows down operations. Patient portals simplify access to records and health updates. This reduces the workload on the office and improves efficiency in patient care.

Patients with chronic conditions use patient portals to log symptoms or attacks. Doctors check these logs to follow health progress, spot patterns and triggers affecting the patient’s health, and adjust treatments as necessary.

The Focus on Lymphoma app supports cancer patients by allowing them to log symptoms. Caregivers monitor disease progression and treatment adherence through these logs. The app has won awards and been featured as one of the “Best New Medical Apps” in the App Store. Digiteum has been proudly contributing to its release and enhancements.

Medical mistakes happen when information is unclear or missing. Patient portals fix this by showing doctors a complete picture of a patient’s health. Adjusting treatment, especially medications, is another critical aspect. Patients can log any adverse reactions they experience on the portal. Doctors can check this info and adjust doses or change prescriptions as needed.

One of Digiteum’s projects is a nausea care cancer support app. It helps patients track chemotherapy reactions. Patients report symptoms, and the medical team adjusts medication based on this feedback. Certified as a class I medical device, the app is widely used in Dutch hospitals for eHealth solutions.

Before patient portals, communication between doctors and patients was limited to slow methods like phone calls, visits, or mail. Now, patient portals let patients message their doctor directly for quick questions and updates between appointments.

One out of three patients miss their appointments simply because they forget. When a medical institution deals with many such patients, it loses a lot of money, and things get chaotic. Patient portals make scheduling easy. Patients book appointments online, no phone calls needed. They also get reminders for appointments, lab tests, and vaccinations. This keeps patients on track and reduces missed appointments for HCPs.

The discovery phase is the best starting point in healthcare web portal development. Its goal is to provide you with a clear vision of your project’s future, including its roadmap and expected ROI. In a patient portal software development project, this step may include:

• Conduct market research. Check out your competition and their projects. Look at what users are saying in their comments. You might find some complaints that you can turn into your product’s unique selling proposition.
• Define your target audience clearly. In custom patient portal development, knowing users’ ages, physical and mental capabilities, and IT skills is crucial. This understanding guides the creation of a user-friendly product. For instance, if you’re designing for elderly users, prioritize simplicity and larger text. For those with limited vision, ensure compatibility with screen readers. These examples highlight essential factors to consider in your design process.
• Define the main features and secondary ones. We always advise our clients to separate the must-have features from the nice-to-haves. This helps manage limited resources. The must-have features are what set you apart and form the core of your service. They should receive more investment to get the results you and your users need. For secondary features, an experienced software development team can suggest more economical options.

Sometimes it’s convenient to go with off-the-shelf software like Athenahealth or NextGen. These options integrate quickly with many healthcare systems. The trade-off is they come with standard features. It can work well for some projects. But others might need a more customized solution.

Many blogs and articles offer valuable insights for strategic sessions. Digiteum also regularly shares tips on this topic. Visit Katherine Lazarevich’s blog post, where Digiteum’s co-founder provides great advice on the software development discovery phase.

The main goal of a patient portal is to get patients more involved in their care. But that’s not going to happen without an easy-to-use interface. At this stage, designers create several key elements:

• User personas and journeys. These help understand how patients will use the portal. User personas are fictional characters based, however, on real user data. User journeys are steps that user personas take to achieve their goals on the portal.
• Wireframes and prototypes. Designers sketch out the portal’s look and feel. It’s preliminary, so they experiment a lot and test different elements. Wireframes outline the structure and layout. Prototypes are more interactive and functional, perfect for testing and getting feedback.
• Visual design and a design system. This is all about how the portal appears to users. Here, designers make final decisions on colors, typography, icons, and overall aesthetics. And the design system keeps everything consistent across the portal with reusable elements and standards.

For more on this step, check out our blog post on SaaS development.

An MVP is like a real-world test for your product. Some might think it’s an unnecessary expense. But trust us – building and thoroughly testing an MVP can save you a lot of money in the long run. When should you consider including an MVP in your project?

• When your patient portal idea is still vague, and you’re unsure about its user benefits
• When your portal is innovative, and you want to gauge real demand
• When you need to demonstrate core functionality to stakeholders and investors to secure funding

An MVP helps you spot unnecessary features and identify what’s missing. It also reveals how easy your interface is for actual users, not just hypothetical ones.

Check out our guide to MVP development where we’ve gathered tips on how to streamline the process.

Maybe, you have your own development team. Or, you hire someone for custom web portal development services. In both cases, developers start by building a basic structure. Then, they add in all the different connections and features needed. Typically, we highlight these types of integrations:

• Integration with in-house healthcare and administrative software. This includes EHR systems, billing software, appointment scheduling tools, and telemedicine platforms.
• Patient portal integration with third-party components. This covers payment gateways, secure messaging services, laboratory systems, mobile apps, and medical wearables.
• Implementation and testing of non-functional requirements. These include user authentication mechanisms, backup and disaster recovery systems, load balancing, and more.

In one of our articles, Katherine Lazarevich, Digiteum’s co-founder, shares tips on planning integrations for portals. These insights are especially relevant for developing patient portals.

In reality, testing shouldn’t wait until step 5 but should run parallel to development. The earlier you start testing, the better. When your development team integrates testing throughout the process, it can greatly reduce bugs and errors in the final version, while also speeding up development.

Your patient portal is ready to go live! But that’s just the beginning.

First, plan how you’ll handle updates for your patient portal.

Second, consider its maintenance and support.

A common mistake is leaving these plans until after development is done. Including things like CI/CD pipelines, automated testing frameworks, and others in the development cycle early can make updates, support, and maintenance smoother.

In data security, the key principle is: Your system is only as secure as its weakest link.

Unfortunately, in healthcare, patient portals sometimes become that weak link and fail the test.

In 2022, several US healthcare providers exposed patient PHI through Facebook and Google tracking pixels. Third-party vendors installed these pixels on patient portals to track user behavior for marketing. When users booked appointments, sensitive PHI, like medical conditions and doctors’ names, was allegedly sent to Facebook. This breach affected millions, exposing medical info, email addresses, phone numbers, and appointment details.

This incident is just one of many healthcare data breaches. It underscores the importance of caution for everyone involved: patient portal developers, patients, and HCPs.

Patient portals face a big challenge: finding the right balance between catering to specific needs and being easy for everyone to use.

On one hand, the portal needs to be user-friendly for everyone. It should be intuitive so even those who aren’t tech-savvy can pick it up quickly.

But at the same time, the portal might cater to specific patient groups. For instance, some users could have mental health issues or different impairments. Their needs are unique, so the interface has to be intuitive and accommodating for them.

It’s all about striking that delicate balance. Getting it right means carefully considering every detail to ensure everyone can comfortably engage with the portal.

The main challenge isn’t just creating a patient portal; it’s getting patients to use it. Take the Finnish My Kanta case, for example. It’s considered successful not because of its complex design or many functions. The portal has an impressive 92% engagement rate. In studies, patients describe their experiences with the My Kanta patient portal as positive.

The main reason? It’s clear and easy to use. My Kanta has the essential features patients need: viewing and renewing prescriptions, and quick access to information that’s well thought out.

At Digiteum, we’re skilled in both building solid product architectures and designing sleek, modern interfaces. What’s more, we bring this unique blend of expertise to healthcare, where we’ve been developing solutions since 2010. Trusting Digiteum with your healthcare project, you:

• Join the ranks of top healthcare companies who trust our expertise, such as Takeda, Lymphoma Research Foundation, Diaceutics, MSD, OLVG, and NextGate
• Work with a team experienced in healthcare solutions
• Receive a reliable product that is easy to use and visually appealing
• Ensure compliance with all necessary regulations
• Benefit from a smooth and guided development journey, from initial concept to final launch

Patient portals tackle a big healthcare challenge: getting patients more involved in their care. They provide tools to track health, talk to doctors, schedule visits, and monitor progress. Here, ease of use is crucial.

Want to know how to develop a patient portal that’s easy for all patients? Start with careful planning. And Digiteum can help with the planning and development of your patient portal from start to finish.